Frequently Asked Questions
💰 Appointment Deposit & Payment Policies
Q: Why do you require a booking deposit?
A 20% deposit is required to secure your booking. This ensures your appointment is confirmed and allows us to dedicate time and resources to your service.
Q: Is the deposit refundable?
No, deposits are non-refundable. However, they can be transferred if you reschedule at least 24 hours in advance.
Q: What payment methods do you accept?
✔️ Cash
✔️ Bank Transfer
✔️ OSKO / PayID
Q: Will I receive an invoice?
Yes, an invoice will be issued upon booking for your records.
Q: What happens if I need to reschedule?
You may reschedule up to 24 hours before your appointment without losing your deposit. If rescheduling is requested within 24 hours, a new deposit is required.
Q: Are you fully insured and registered?
Yes! Infinity Detailing Studio is fully insured and ABN registered, giving you complete peace of mind.
⭐ Customer Reviews & Experience
Q: What do customers say about Infinity Detailing Studio?
We have 5-star reviews from satisfied customers who appreciate our professionalism, attention to detail, and high-quality results.
Q: How can I leave a review?
We’d love to hear your feedback! You can leave a review on Google or Facebook.
📅 Booking & Service Information
Q: How do I book an appointment?
You can book by calling, messaging, or contacting us via our website or social media.
Q: Can I request a custom detailing package?
Absolutely! We can tailor a detailing package to meet your needs.
Q: Do you offer mobile detailing?
At this time, we primarily operate from our detailing studio, but we also offer mobile detailing services on all our services except paint correction & ceramic coatings. Contact us to check availability for mobile services.
Q: How long does a full detailing service take?
Depending on the package, detailing can take anywhere from 2 to 8+ hours.
Q: Do you use high-quality products?
Yes! We only use premium detailing products and techniques to ensure the best results for your vehicle.
📌 Headlight Restoration Service – FAQs
❓ Why do headlights become yellow and hazy?
Over time, UV exposure, oxidation, road debris, and harsh weather cause the clear coat on headlights to degrade. This results in yellowing, cloudiness, or hazing, which reduces visibility and affects your car’s appearance.
❓ How does your headlight restoration process work?
We use a multi-step process that includes:
✔️ Wet sanding to remove oxidation and scratches
✔️ Machine polishing to restore clarity
✔️ Application of CarPro ceramic coating for long-lasting protection
❓ What makes ceramic coating better than traditional sealants?
Unlike regular sealants that wear off in a few months, CarPro ceramic coating offers:
✅ Years of protection instead of just months
✅ Superior UV and oxidation resistance
✅ Hydrophobic properties that repel dirt, water, and grime
✅ A long-lasting, crystal-clear finish
❓ How long does the restoration process take?
Typically, our headlight restoration service takes about 1 to 1.5 hours, depending on the condition of your headlights.
❓ Will my headlights look brand new again?
Yes! While results vary based on damage levels, most headlights will be restored to like-new clarity, significantly improving both appearance and visibility.
❓ How long will the results last?
With CarPro ceramic coating, your headlights will stay clear for years, provided you properly maintain them by washing regularly and avoiding harsh chemicals.
❓ Can I wash my car immediately after headlight restoration?
We recommend waiting 24 hours before washing your car to allow the ceramic coating to fully cure.
❓ Is headlight restoration better than replacing my headlights?
Yes! Restoration is a cost-effective alternative to replacing expensive headlight assemblies. Plus, with ceramic coating, the results last much longer.
❓ Does this service improve night driving visibility?
Absolutely! Restored headlights provide brighter, clearer light output, improving your safety while driving at night.
🚗 Get your headlights professionally restored and protected today! Contact us to book an appointment. ✨
📌 Engine Cleaning Service – FAQs
❓ Why should I get my engine cleaned?
Over time, grease, dirt, and debris accumulate in your engine bay. Regular engine cleaning helps prevent buildup, improves cooling efficiency, makes it easier to detect leaks, and enhances the overall appearance of your vehicle.
❓ Is engine cleaning safe for my car?
Yes! We use non-corrosive degreasers, soft brushes, and low-pressure rinsing to ensure a safe and effective cleaning process. We also avoid sensitive electrical components and dry everything thoroughly to prevent issues. We also tape off & cover any sensitive areas of the engine bay.
❓ How long does an engine cleaning take?
The process typically takes 45-90 minutes, depending on the level of buildup and your vehicle’s condition.
❓ Will you apply any protectants after cleaning?
Yes! After cleaning and drying, we apply a plastic and rubber conditioner to hoses, covers, and plastic components. This restores a factory-fresh look and adds light protection against dust and UV damage.
❓ Can water damage my engine?
If done incorrectly, yes. However, our professional method avoids high-pressure spraying near electrical components, ensuring a safe and controlled cleaning.
❓ How often should I have my engine cleaned?
For best results, we recommend an engine cleaning every 6-12 months, or more often if you drive in dusty or high-debris environments.
❓ Does this service help with selling my car?
Absolutely! A clean engine bay shows buyers that your car is well-maintained, increasing its resale appeal.
🚗 Ready for a spotless engine? Book your professional engine cleaning today! 🔧✨
📌 Premium Swirl-Free Wash – FAQ
❓ What is a Premium Swirl-Free Wash?
Our Premium Swirl-Free Wash is a meticulous, hand-wash service designed to clean your vehicle safely without leaving swirls or scratches. We use high-quality, pH-balanced shampoos, soft microfiber mitts, and the two-bucket method to ensure a flawless finish.
❓ How is this different from a regular car wash?
Unlike traditional car washes, which often use harsh brushes or low-quality materials, our process is entirely hand-based with scratch-free techniques. We prioritize paint safety by using a foam pre-wash, premium wash mitts, and deionized water for a spot-free rinse.
❓ How is this different from our Wash & Protect service?
The Wash & Protect service is for vehicles not as soiled & dirty. It is more of a entry level service for cleaner cars. This service is for cars that really that extra mile of attention, show cars or cars that just haven’t had a wash in months or years! Both services include a wax or SI02 sealant to make the paint pop & be protected.
❓ Does this service include interior cleaning?
No, the Premium Swirl-Free Wash is an exterior-only service. However, you can add interior detailing for an additional cost.
❓ How long does it take?
Typically, 45-90 minutes, depending on the vehicle size and condition.
❓ How often should I get this wash?
For best results, we recommend a Premium Swirl-Free Wash every 1-2 weeks to keep your paint looking its best without swirl marks.
❓ Is this service available mobile?
Absolutely! This service is available for mobile detailing.
🚗 Book your Premium Swirl-Free Wash today and experience the difference! ✨
Wash & Protect FAQS
1. What is the difference between SiO2 sealant and wax?
SiO2 sealant offers a more durable and long-lasting protective layer compared to traditional wax. It creates a hydrophobic surface that repels water, dirt, and contaminants for extended periods, making it easier to maintain your vehicle's cleanliness. Wax, while providing a glossy finish, typically lasts a shorter time and requires more frequent reapplication. SiO2 is ideal for long-term protection, while wax delivers a classic shine with a slightly shorter lifespan.
2. How long does the Wash and Protect service take?
The Wash and Protect service typically takes around 2 to 3 hours, depending on the condition of the vehicle and the level of protection applied. We focus on providing a thorough cleaning and application to ensure the best results for your car.
3. How long will the protection last?
When applied, both SiO2 sealant and wax can protect your car for several weeks to a few months. SiO2 sealant generally lasts longer, up to 6 months, depending on environmental factors. Wax protection may last around 1 to 3 months. To maintain optimal results, regular washing and reapplication are recommended.
4. Can I wash my car after the service?
Yes, you can wash your car after the service, but we recommend waiting at least 24 hours before the first wash to allow the sealant or wax to fully cure. Afterward, the protection will help make future washes easier and prevent contaminants from sticking to the surface.
5. Will this service remove scratches or swirl marks?
While the Wash and Protect service cleans and protects the vehicle’s surface, it does not specifically address scratches or swirl marks. For deeper paint correction, a separate service like paint polishing or correction may be required.
6. Is the protection safe for all types of paint?
Yes, both SiO2 sealants and waxes are safe for all types of automotive paint. Whether you have a standard, metallic, or custom finish, the protection will enhance the shine and preserve the paintwork without causing damage.
7. Do I need to maintain the protection?
While the protection helps reduce the need for frequent washing, periodic maintenance is recommended to ensure the best results. A gentle wash every couple of weeks and reapplying the protection every few months will help your vehicle maintain its glossy appearance and shield against the elements.
8. Can I get this service for my car if it has not been detailed in a while?
Yes, the Wash and Protect service is suitable for both well-maintained and neglected vehicles. If your car has heavy dirt or contaminants, we’ll first ensure it’s thoroughly cleaned and prepped before applying the protection for the best possible results.
Ceramic Coating FAQS
As a professional detailing company, we often get questions about ceramic coatings and how they work. To help you better understand the benefits and details of this service, we've compiled a list of frequently asked questions. Here’s everything you need to know!
1. What is a ceramic coating?
A ceramic coating is a liquid polymer applied to your vehicle’s exterior surfaces. It chemically bonds with the paint, creating a hydrophobic layer that repels water, dirt, and contaminants. This protective barrier helps keep your car cleaner for longer, while providing resistance against harmful environmental elements like UV rays, bird droppings, and acid rain.
2. How long does a ceramic coating last?
Depending on the product and maintenance, a ceramic coating can last anywhere from 1 to 5 years. Professional-grade coatings typically last longer and offer superior protection. Regular maintenance, such as periodic washing and top-up applications, can extend the lifespan of the coating.
3. What are the benefits of applying a ceramic coating?
Ceramic coatings offer numerous benefits, including enhanced protection against contaminants, UV rays, and water spots. The hydrophobic properties of the coating make it easier to clean your vehicle, reducing the frequency of washes and keeping your car looking cleaner for longer. Additionally, the coating enhances the paint’s gloss, giving your vehicle a shiny, like-new appearance.
4. Can I apply a ceramic coating myself?
While DIY ceramic coating kits are available, we highly recommend having a professional apply the coating. The application process requires precise preparation, including thorough cleaning, decontamination, and polishing of the paint. Professionals also have access to high-quality, professional-grade coatings that provide superior protection and durability.
5. How is a ceramic coating applied?
The application process involves several steps. First, your car’s paint is thoroughly cleaned, decontaminated, and polished to remove any imperfections. Next, the ceramic coating is carefully applied in small sections using specialized tools, ensuring even coverage. After application, the coating is buffed off at the right time, and the vehicle is left to cure for optimal bonding and protection.
6. Can a ceramic coating be removed?
Yes, ceramic coatings can be safely removed if needed. If you decide to repaint your vehicle or need to correct a mistake, the coating can be professionally stripped away using specialized products and techniques. However, removal is typically unnecessary unless you plan on making changes to the vehicle’s finish.
7. Do I still need to wash my car after applying a ceramic coating?
Yes, regular maintenance washing is still required to keep your vehicle looking its best. While ceramic coatings reduce the frequency of washes and make cleaning easier, your vehicle will still accumulate dirt, grime, and other contaminants. We recommend washing your car using pH-balanced, non-abrasive products to maintain the coating's effectiveness.
8. Is a ceramic coating worth the investment?
Absolutely! While the upfront cost of a ceramic coating may be higher than traditional wax or sealants, it offers long-term value. The durable protection and ease of maintenance save you time and money on frequent detailing. It also helps maintain your vehicle’s resale value by keeping the paint in pristine condition.
9. Can a ceramic coating prevent all scratches?
While ceramic coatings do provide some level of protection against light scratches and swirl marks, they are not completely scratch-proof. The coating makes your car more resistant to minor imperfections by preventing contaminants from bonding to the surface, but it can’t protect against sharp objects or abrasive contact. Regular care and caution are still needed to avoid damaging the paint.
10. Will a ceramic coating help with water spots?
Yes, one of the key benefits of a ceramic coating is its hydrophobic properties. Water beads up and rolls off the surface, reducing the chance of water spots forming. However, it’s still important to properly dry your vehicle after washing to prevent water from sitting on the surface for too long.
11. How long does it take to apply a ceramic coating?
The entire process can take anywhere from 4 to 8 hours, depending on the size of the vehicle and the condition of the paint. After the application, the coating needs time to cure, which can take several hours to a day, depending on environmental conditions. Although this is the time for simply applying the coating, it does not include any preperation or paint correction. We do not apply any ceramic coatings without the surface being properly prepared. The entire process is usually 1-3 days.
12. Can a ceramic coating be applied to other surfaces besides paint?
Yes! In addition to paint, ceramic coatings can be applied to other surfaces such as glass, wheels, and trim. Applying a coating to these areas can help protect against water spots, grime, and staining, while making them easier to clean and maintain.
If you have any more questions or would like to schedule a consultation, feel free to reach out. Our team of experts is ready to help you enhance and protect your vehicle with a high-quality CARPRO ceramic coating!
Pre-Sale Detail FAQs
❓ How long does the Pre-Sale Detail take?
Most vehicles take between 4-6 hours, depending on their condition. Larger or heavily soiled vehicles may take longer.
❓ Is paint correction included?
No paint correction is not included. Full paint correction is available as an add-on.
❓ Should I get my car detailed before trading it in?
Absolutely! A professionally detailed car looks better to dealerships, which can increase your trade-in offer. A clean, well-presented vehicle suggests it has been well-maintained, making it more desirable.
❓ Will the Pre-Sale Detail remove odors from my car?
Yes! We perform a deep interior cleaning, including shampooing carpets and upholstery, which helps eliminate bad odors. Odor removal treatments (like ozone or enzyme-based solutions) are available for stubborn smells.
❓ Is it worth detailing an older car before selling?
Yes! Even if your car is older, a professional detail can make a huge difference in presentation and help you get the best possible offer.
❓ When should I schedule my Pre-Sale Detail?
We recommend detailing your car a few days before taking photos or listing it for sale, so it looks fresh and showroom-ready.
❓Is the Pre-Sale Detail safe for all types of interiors?
Yes, the Pre-Sale Detail is safe for all vehicle interiors, including fabric, leather, and vinyl. We use gentle cleaning products and methods that are designed to care for your vehicle's surfaces without causing damage.
❓ Do I need to be present during the Pre-Sale Detail?
While it's not required for you to be present, we do recommend being there if you have specific areas of concern or want to discuss additional services with us.
❓ How much does the Pre-Sale Detail cost?
The cost of the Pre-Sale Detail varies depending on the size and condition of your vehicle. Please contact us for an exact quote based on your car's specific needs.
❓Do you come to me?
Yes we have a mobile detailing service for all of sydney. Our studio is located in Prestons, 2170 as well.
💰 Ready to get the best price for your car? Book a Pre-Sale Detail today and make your vehicle stand out! 🚀✨
Here are some frequently asked questions (FAQ) about interior protection coatings:
1. What is interior protection and why is it important for my car?
Interior protection is a service where we apply coatings to your car's surfaces to keep them safe from stains, dirt, UV damage, and wear. It helps preserve the look and condition of your upholstery, dashboard, and other interior materials, making your car easier to clean and maintain while keeping it looking fresh for longer.
2. How long will the interior protection last?
The protection typically lasts anywhere from 12 months to 2 years, depending on the product used and how frequently your car’s interior is exposed to dirt, spills, or sunlight. Regular maintenance and light cleaning will help extend its effectiveness.
3. Will the protection change the look of my car’s interior?
Not at all! Our protection products are designed to enhance the natural look of your interior. For example, leather protection preserves the soft feel without adding shine, and fabric coatings won't change the texture or appearance of your upholstery. You’ll still enjoy that clean, fresh interior look.
4. Can I use my car immediately after the protection is applied?
We recommend allowing the product to fully set, which may take a few hours. For the best results, avoid touching or cleaning the interior for 24 hours to allow the protection to cure and bond effectively with the surfaces.
5. Can I clean my car’s interior after the protection is applied?
Yes, you can clean your interior after the protection has set. However, avoid using harsh chemicals or abrasive cleaners, as they can break down the protective layer. We recommend using mild cleaners to maintain the protection and ensure it lasts longer.
6. Is the interior protection safe for all surfaces in my car?
Absolutely! The products we use are safe for all interior surfaces, including leather, fabric, vinyl, plastic, and even glass. They’re carefully chosen to ensure compatibility with your car’s materials, so you don’t have to worry about any damage.
7. How will this protection benefit me in the long run?
With interior protection, your car will stay cleaner for longer and be more resistant to stains, spills, UV damage, and general wear. It also makes cleaning easier, so you’ll spend less time scrubbing and more time enjoying your car. Plus, it helps maintain the resale value of your vehicle by preserving the interior condition.
8. Do I need to apply interior protection again in the future?
Depending on the product used, you may need to reapply protection every 6–12 months to keep it effective. We recommend having your car inspected for reapplication as part of regular maintenance, but generally, you’ll notice the protection working well for a good amount of time.
9. Will the interior protection prevent all stains and damage?
While the protection significantly reduces the risk of stains, spills, and other damage, no product can make your car’s interior completely impervious. It’s still important to clean up spills promptly and avoid any unnecessary wear. However, it provides a strong defense against everyday messes and general usage.
10. How do I maintain my car’s interior protection?
Maintaining your car’s interior is simple! Just follow a regular cleaning routine with gentle, non-abrasive products. The protection will continue to do its job as long as it’s not exposed to excessive scrubbing or harsh chemicals. We also recommend scheduling regular maintenance to ensure your protection is always working effectively.
11. Can I apply more protection myself later on?
It’s best to leave the application of additional protection to a professional, as the coating needs to be applied evenly and correctly for maximum effectiveness. If you’d like, we can schedule a future application or maintenance service for you.
We hope these FAQs help clarify how interior protection benefits your car and how to care for it after your service. Let us know if you have any other questions when picking up your vehicle.
Here are some frequently asked questions (FAQ) about interior detailing:
FAQ – Interior Detailing
1. What is interior detailing?
Interior detailing is a thorough cleaning process that focuses on restoring and sanitizing the inside of your vehicle. This includes cleaning seats, carpets, floor mats, dashboard, door panels, and other interior surfaces to make your car feel fresh and like-new.
2. How long does an interior detail take?
The duration of an interior detailing session typically ranges from 2 to 10 hours, depending on the condition of your vehicle and the level of detail required.
3. Will all stains be removed during the interior detailing?
While we strive to remove all stains, some older or deeply set stains may not come out completely, especially if they’ve been there for a long time or are on certain materials. However, we’ll do our best to minimize their appearance.
4. Is interior detailing safe for my car?
Yes! Our detailing services use high-quality, safe cleaning products and equipment that are designed specifically for automotive interiors. We take extra care to ensure that your vehicle’s surfaces are protected.
5. Do I need to remove my personal items before the detailing?
For the best results, we recommend clearing out any personal items and trash before we begin. While we will remove obvious trash and belongings, it helps if you handle the bulk of it for a more efficient cleaning process.
6. How often should I get my car’s interior detailed?
We recommend getting your interior detailed every 3 to 6 months, depending on how frequently you use your car, the climate, and whether you have pets or kids. Regular detailing helps keep your vehicle looking and feeling fresh.
7. What’s included in an interior detail?
An interior detail typically includes vacuuming, shampooing of seats and carpets, cleaning of plastic and leather surfaces, window cleaning, and a final touch-up inspection to ensure everything is spotless.
8. Will detailing remove odors from my car?
Yes, part of our detailing process includes deodorizing your car. While it may not eliminate deeply ingrained odors, we use products designed to freshen the air and neutralize unwanted smells.
9. Can you detail the interior of any vehicle type?
Absolutely! Whether you have a sedan, SUV, truck, or luxury vehicle, we can detail the interior of virtually any type of vehicle. We tailor our service to meet the specific needs of your vehicle.
10. How much does interior detailing cost?
Pricing for interior detailing varies depending on the size of your vehicle and the level of cleaning required. Contact us for a customized quote based on your vehicle’s needs.Here’s a reworded version of your answer:
11. Do you remove seats?
We generally do not remove seats for most interior cleaning jobs. However, in cases where a restorative cleaning is required due to extremely poor condition, we may remove the seats to ensure a more thorough clean. For the majority of interior cleanings, our specialized tools are sufficient to reach tight spaces and provide an effective cleaning without needing to remove the seats.
12. Will I smell chemicals in my car once you’re done?
Absolutely not! That would be terrible. We do not use harsh chemicals on your interior. By the time we’re done, you’ll have a clean-dry car.
13. Where are you located?
Our studio is located in Prestons, 2170. Strictly by appointments only. We also have mobile detailing services as well!
Mini Interior Detail FAQs
Here are some Frequently Asked Questions (FAQs) for the Mini-Interior Detail service:
1. What’s included in the Mini-Interior Detail?
The Mini-Interior Detail includes thorough vacuuming of your entire interior (carpets, mats, seats, etc.), light dust and debris wipe-down of all surfaces, UV protection applied to plastic and vinyl surfaces, and streak-free cleaning of your interior glass and windows.
2. How long does the Mini-Interior Detail take?
Typically, the Mini-Interior Detail service takes 1-2 hours to complete, depending on the size and condition of your vehicle.
3. Is the Mini-Interior Detail a deep cleaning service?
No, the Mini-Interior Detail is not a deep cleaning. It is designed for regular maintenance and upkeep, ideal for when your interior needs a light refresh. For more intensive cleaning, such as heavy pet hair removal or stain treatment, our Full Interior Cleaning service is recommended.
4. My vehicle has pet hair and stains—will this service take care of that?
The Mini-Interior Detail is intended for general cleaning, so it won’t address heavy pet hair or deep stains. If your vehicle requires these specific services, we recommend booking our Full Interior Cleaning service.
5. How often should I get the Mini-Interior Detail?
The Mini-Interior Detail is a great service to maintain the cleanliness of your vehicle between more thorough cleanings. We recommend getting it every few weeks to keep your interior looking fresh and well-kept.
6. Is the UV protection on all surfaces?
The UV protection is specifically applied to plastic and vinyl surfaces, such as the dashboard, center console, and door panels, to protect them from sun damage and prevent cracking or fading.
7. Can I add additional services to the Mini-Interior Detail?
Yes, additional services like stain removal, pet hair removal, or more detailed cleaning can be added to the Mini-Interior Detail if needed. Just let us know what extra services you’d like, and we’ll customize your package.
8. Is the Mini-Interior Detail safe for all types of interiors?
Yes, the Mini-Interior Detail is safe for all vehicle interiors, including fabric, leather, and vinyl. We use gentle cleaning products and methods that are designed to care for your vehicle's surfaces without causing damage.
9. Do I need to be present during the Mini-Interior Detail?
While it's not required for you to be present, we do recommend being there if you have specific areas of concern or want to discuss additional services with us.
10. How much does the Mini-Interior Detail cost?
The cost of the Mini-Interior Detail varies depending on the size and condition of your vehicle. Please contact us for an exact quote based on your car's specific needs.
11. Do you come to me?
Yes we have a mobile detailing service for all of sydney. Our studio is located in Prestons, 2170 as well.